Refund policy

Return and Refund Policy

At Katharos, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely satisfied, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

  • As the products are for personal use, we do not entertain any returns. Returns are only accepted under the following conditions:

  • To be eligible for a return:

    • Product can only be returned if it is a in damaged state. 

    • Please submit photographs of proof to be eligible for return

  • Certain items, such as personalized products or clearance items, are non-returnable unless defective or damaged.

2. Return Process

  • Step 1: Contact our customer support team at [care@katharos.co.in] to initiate a return. Provide your order number and reason for the return.

  • Step 2: Our team will provide a return authorization and instructions on how to send the item back.

  • Step 3: Ship the item to the address provided, ensuring it is securely packaged to avoid damage during transit.

3. Return Shipping Costs

  • The return cost will be beared by Katharos if the items received are damaged.

4. Inspection and Approval

  • Once we receive your return, our team will inspect the item to verify its condition.

  • If the return is approved, we will process the refund or replacement as per your request.

  • If the item does not meet the return criteria, it will be sent back to you, and no refund will be issued.

5. Refunds

  • Approved refunds will be processed to the original payment method within [insert time frame, e.g., 5-7 business days].

  • Shipping charges are non-refundable unless the return is due to an error on our part.

6. Exchanges

  • We only replace items if they are defective, damaged, or incorrect. To request an exchange, follow the return process outlined above.

7. Damaged or Defective Products

  • If you receive a damaged or defective item, please contact us within [48 hours] of delivery with photos of the product and packaging.

  • We will provide a replacement or refund at no additional cost.

8. Contact Us

If you have any questions about our return and refund policy, please reach out to us:

  • Email: Care@katharos.co.in

Thank you for choosing Katharos for your fragrance and essential oil needs. We value your trust and strive to provide a hassle-free shopping experience.