Shipping policy

Shipping Policy

At Katharos, we are committed to delivering your orders promptly and securely. Below, you will find all the necessary details regarding our shipping policy.

1. Shipping Locations

We currently ship to:

  • Domestic (within India)

  • Selected international destinations (please contact via mail)

If your location is not listed, feel free to contact our support team for assistance.

2. Shipping Charges

  • Domestic Shipping:

    • Free shipping on orders.

Additional taxes, customs duties, and fees may apply for international orders, and these are the responsibility of the customer.

3. Processing Time

  • Orders are typically processed within [1-3 business days].

  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Times

  • Domestic: [2-7 business days] after processing.

Please note that these are estimated times and may vary due to unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package via our courier partner’s website.

6. Delivery Issues

  • If your package is delayed, lost, or arrives damaged, please contact us at care@katharos.co.in within [48 hours] of the expected delivery date.

  • For damaged goods, please include photographs of the package and its contents for faster resolution.

7. Changes to Shipping Information

If you need to update your shipping address or other details, please notify us immediately at care@katharos.co.in before your order is dispatched. Once shipped, changes cannot be made.

8. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, refusal to accept, or failure to collect, we will notify you. Additional shipping fees may apply for reshipment.

9. Special Requests

For bulk orders, expedited shipping, or special delivery instructions, please contact us at care@katharos.co.in prior to placing your order.

10. Contact Us

For any queries regarding shipping, please contact us at:

  • Email: care@katharos.co.in

We are here to ensure your Katharos experience is smooth and satisfactory.

Thank you for choosing Katharos for your fragrance and essential oil needs!